Troubleshooting the Trusted Platform Module (TPM) Issue in Windows 10

Are you experiencing issues signing into your device or accessing certain applications due to a Trusted Platform Module (TPM) error in Windows 10? If so, this article aims to help you troubleshoot and resolve this problem.

Firstly, if you had previously signed in on the same device using another credential, try signing in with that credential again. Ensure your device is connected to your organization's network before attempting to sign in.

Unfortunately, if you encounter an error message stating 'We can't sign you in with this credential because your domain isn't available,' there are several potential causes and solutions you can explore.

One common error code associated with this issue is 80090311: No authority could be contacted for authentication. This error may occur due to issues with the TPM or the device's network connection.

Another possible error code you might encounter is 80090034: Encryption failed. This error often occurs when there's a problem with the TPM or the device's cryptographic provider.

Additionally, you might see error code 80090030: The device that is required by this cryptographic provider is not ready for use. This error typically indicates that the TPM is not functioning properly.

If you receive error code 80090016: Keyset does not exist, it could be due to a missing or corrupted keyset on your device.

To further assist in troubleshooting, here are some typical error codes and related server message examples:

* Error Code: 80090311

Server Message: 'No authority could be contacted for authentication'

* Error Code: 80090034

Server Message: 'Encryption failed'

* Error Code: 80090030

Server Message: 'The device that is required by this cryptographic provider is not ready for use'

* Error Code: 80090016

Server Message: 'Keyset does not exist'

When encountering these error codes, you can refer to the detailed information provided on Microsoft's website for further assistance. The correlation ID and timestamp associated with each error code can also help your IT support team diagnose and resolve the issue.

By following these steps and understanding the common error codes and server messages related to the TPM issue in Windows 10, you should be able to troubleshoot and resolve this problem effectively.

Trusted platform module windows 10